"Mystery Shopping"

"Mystery Diners"

"Mystery Clients"

Your personnel at multiple branch locations - UK & Eire

What do you know for sure?

• Are you achieving maximum sales potential for your brand or service?
• Are your Employees "selling-up" other product lines to the customer at the point of sale?
• Are your Employees meeting the targeted level of customer care, performance, response times and company image?
• Are your Employees living up to your Mission Statement or Customer Service Policy? How do you know for sure? Is it really working?
• How are your key personnel performing in your national branches?

Solutions

Let our Mystery Shoppers view your business through the eyes of a customer. They will provide a neutral, unbiased opinion, responding to your bespoke detailed examination criteria.

Let us help you to grow your business by sighting the good and bad aspects of your Customer Service.

Statistic: 1 in 10-20 people will complain, other customers will vote with their feet - out through the door and take their business elsewhere.

An example of our experience

On behalf of one major client who has 20 locations nationwide employing over 23 full time people in each location.

We set up a programme of Mystery Shopper visits. The information recorded and analysed over the first two quarterly visits have proven an up-lift in performance and service from 60% to 98%.

We have a national team of personnel who can be briefed in your company profile and service. They can visit your business locations incognito and deliver valuable performance feedback to you.

Let us tailor your information/feedback requirements to meet your business needs. Please feel free to complete the contact form or give our Promotions Team a call today on 01306 640 980.